Shipping & Returns

SHIPPING POLICY

I use First and Second Class Royal Mail, sign for and deliver to addresses within the UK only.

My main posting days are Tuesday, Thursday & Friday. Fabric and ready made orders will be posted out within 3 days of receipt of order.

For Made to Order, orders please allow 3-4 weeks before dispatch. Although, where possible I will do my best to produce them quicker.

Postage charges:

You can choose between Second and First Class Royal Mail at checkout.

Second Class Royal Mail - £3.50 per order

First Class Royal Mail - £4.50 per order

Orders over £45 will receive free second class postage.

There is also the option for free local collection of your order from Twatt, Orkney.

RETURN & EXCHANGE POLICY

I am almost certain that you will love your products, however,

If you find the goods are faulty, incorrect or that you have made an error I will exchange or refund but you must notify us within 7 days.

For fabric orders, fabric must be in original selling condition (not cut, not washed, not damaged).

Clothing/bunting must not show signs of wear, be washed or damaged.

 

Return postage is at Buyer’s charge unless goods are found faulty. I would suggest that you send your return with proof of postage as I cannot be responsible in the case that it is lost in transit.

Once the goods have been returned in as-new condition at your own cost I will process the refund minus any shipping costs associated with the order. Refunds will be made via original payment means.